WorldCom and Digex move managed hosting downstream
The two offer managed hosting for small businesses, but there's not much being managed at this low end of the market. More
Nick Patience, ET Dec 11, 2001, 03:45 pm
HP-Compaq is 'not just PC economics for the enterprise'
Compaq says business hasn't stopped since the acquisition announcement was made; IBM and Dell are its targets. More
William Fellows, ET Dec 05, 2001, 01:26 pm
Agent performance optimization to blossom
Success of such software fields as workforce management and performance monitoring could bring the major CRM players into the market. More
Ian Jacobs, ET Nov 29, 2001, 06:37 pm
Changepoint strives for a place in the changing PSA market
To differentiate itself from enterprise software vendors, company adds tools for improving employee effectiveness. More
Ian Jacobs, ET Nov 28, 2001, 04:27 pm
White Pajama pitches hosted support directly to outsourcers
Special pricing scheme allows outsourcers to easily ramp up licenses due to extraordinary seasonal demand. More
Ian Jacobs, ET Nov 27, 2001, 02:27 pm
Sun and Amdahl woo mainframers
A new campaign around Sun's Unikix CICS-on-Unix technology aims to tempt mainframe users to Solaris. More
William Fellows, ET Nov 21, 2001, 02:35 pm
Is ePeople's application a come-on for potential acquirers?
Collaborative workspaces just for customer service and support seems a very narrow road to hoe. More
Ian Jacobs, ET Nov 16, 2001, 05:56 pm
LivePerson gives birth to proactive chat
To keep website customers from bolting, invite them in for a chat – tea not included. The company could be a good CRM acquisition target. More
Ian Jacobs, ET Nov 15, 2001, 06:55 pm
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" Hitachi's Experio will grow through acquisition
" PeopleSoft's service automation future looks rosy
" Microsoft updates iTV platform with CE 3.0
" It's been gorging on acquisitions, but divine still wants more
" Cray 'shifting to services model,' says new CEO
" HP to give away Bluestone app server for free
" Niku hammers away at knowledge reuse
" IBM aims mobile and wireless at SMBs
" PRM vendor ChannelWave aims to rally best-of-breed supporters
" NaviSite gets $65m lease on life from Compaq and CMGI
" Cape Clear makes friends
" Novient looking over its shoulder at ERP and CRM vendors
" Is Amdahl the best way forward for Fujitsu?
" IBM puts some meat on eLiza's self-management bones
" Amdahl to sell Fujitsu storage, services outside Japan
" Adding text to call centers requires agent retraining
" Peregrine forms new unit around network appliance
" Micromuse hopes for more from the enterprise
" Update: Scale Eight begins to scale
" PeopleSoft aims to keep a services presence in all CRM deals
" SkyDesk adds products, completes merger
" ThruComm helps retail chains aggregate financial data
" Lyford latest in Linuxcare's hot seat
" Red Hat hires VA Linux consulting team
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